Dive into a day of thought leadership, strategic discussions, and case studies from omnichannel activation and shopper insights across the FMCG and Retail landscape.
Omnichannel Path-To-Purchase
Shopper Insights & Personalisation
Loyalty, Category & Retailer Engagement
Business Performance and Sales Analytics
Data, Analytics & AI for Commercial Growth
Shopper Marketing Activation & Measurement
Category & Brand Management
Digital Transformation
RGM & Digital Shelf Strategy
Emerging Tech in eCommerce
Omnichannel Commerce Growth Strategy
Direct-to-Consumer & On-Demand Channels
Activating Retail Media Networks in the Region
eCommerce Retailer Engagement & Collaboration
8:00 AM – 9:00 AM
Networking Breakfast Reception
9:00 AM – 9:05 AM
My Digital Shelf Welcome Speech
Sarah Kingham
Director, My Digital Shelf

9:05 AM - 9:15 AM
Chairperson's Introduction and Event Overview
Tom Zegers
Group Head of Digital Commerce & Activation, Coca-Cola Europacific Partners

9:15 AM - 9:40 AM
Growth Powered by Just Eat Takeaway
Laure Mendes
Global Category Lead for Grocery, Just Eat Takeaway.com
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Overview:
Learn how strategic partnerships with Just Eat Takeaway unlock last-mile delivery, enhance brand visibility, and drive rapid growth.
Discover how the JET+ Loyalty program delivers mutual value for consumers and partners through engagement and retention.
Get insights on a real-world retail media case study demonstrating measurable ROI through targeted, personalized campaigns.
9:40 AM - 10:05 AM
Outsmart, Don’t Outspend: How Challenger Brands Win in Mature Markets
Christa de Wal
Director of Marketing, Holland & Barrett Benelux

Overview:
Learn how Holland & Barrett transformed from 15% to 93% brand awareness through strategic creativity and precision marketing.
Connect authentically with consumers.
Discover how challenger brands can outthink—not outspend—competitors by focusing on authenticity, relevance, and emotional connection.
Get insights on how to grow market share in mature categories by leveraging agility, data-driven decisions, and bold storytelling.
10:05 AM - 10:30 AM
From Search to Shopping Assistants: How Generative Engines Are Redefining Brand Visibility
Gael Peigné
VP Product strategy, Shalion

Overview:
Understand how generative engines are transforming the customer journey from search to purchase.
Learn about the different types of shopping engines and their evolving roles.
Explore what marketers and brands must do to stay visible and capture opportunities in AI-driven environments.
Examine how generative engines could disrupt the Digital Shelf and Retail Media ecosystems.
10:30 AM - 10:55 AM
Networking Coffee Break
10:55 AM - 11:20 AM
Shopper Journey Mystery: Decoding How Shoppers Choose Brands
Ufuk Değirmenci
Global Trade Marketing Director, Reckitt

Overview:
Learn how to uncover the hidden triggers and subconscious barriers that shape shopper decisions across channels.
Discover why certain brands break through the clutter to become a shopper’s top choice at the moment of purchase.
Get insights on how to build influence along the entire journey—from awareness to conversion—to ensure your brand is “the one” selected.
11:20 AM - 11:45 AM
Brewed to Perfection: The Revolutionary Coffee Machine Launch at Bol!
Han Xiang Chen
Brand Activation Specialist NESCAFÉ Dolce Gusto, Nestle

Suzanne van Welie
Retail Media Consultant FMCG, Bol.com

Overview:
Learn how Bol introduced the NEO Coffee Machine to deliver a fully personalized coffee experience tailored to every consumer’s taste.
Discover how integrating Bol’s Retail Media into the broader media mix powered a full-funnel launch strategy that drove awareness and conversion.
Get insights on how bespoke creative collaborations with Burobol elevated brand storytelling and amplified the campaign’s impact
11:45 AM - 12:10 PM
Welcome to the Switcher Economy: Where Price Trumps Preference, and Loyalty Is Up for Grabs
Mario Invernizzi
EVP Sales EMEA & APAC, Snipp

Overview:
Learn how rising deal-seeking behaviour is fueling brand switching and reshaping traditional loyalty dynamics.
Discover how strategic promotions and incentives can drive trial, repeat purchase, and valuable shopper data capture.
Get a practical playbook for designing smarter, data-led promotions that build loyalty while driving measurable growth.
12:10 PM - 12:35 PM
The Conversion Equation: Turning Culture and Capability into Connected Commerce
Natalie James
Head of eCommerce Europe, Brown-Forman

Overview:
Learn how to break down internal silos and align marketing, category, and commercial teams around a unified connected commerce vision.
Discover how leadership buy-in and cross-functional collaboration create the foundation for long-term digital transformation and growth.
Get insights on embedding eCategory Management and omnichannel planning into Joint Business Plans to drive consistent execution and measurable results.
12:35 PM - 1:35 PM
Networking Lunch Break
1:35 PM - 2:00 PM
Your Next Customer Is an Algorithm: Winning in the Agentic AI Era
Emily Dubnicka
Director, Professional Services, Stackline

Overview:
Learn how the retail landscape is shifting as AI agents increasingly shop, filter, and purchase on behalf of consumers.
Discover the roles of retailer, consumer, and brand agents—and how each redefines product discovery and buying journeys.
Consumer Expectations: Shoppers want agents to save time, secure better deals, and deliver personalised recommendations while upholding quality, price, and values.
Understand why brands must optimise for Agent Experience (AEO) through rich content, scaled personalisation, and agent-to-agent communication.
Explore how retail media strategies must evolve as AI agents bypass traditional advertising and go straight to product-level interactions.
2:00 PM - 2:35 PM
Winning in Retail Media: What Works, What’s Next, and How to Scale It
Panel Moderator
Tom Zegers
Group Head of Digital Commerce & Activation, Coca-Cola Europacific Partners

Armand Hughan
Media Adviseur Jumbo Retail Media, Jumbo Supermarket

Floris Slaghek
Adviseur Retail Media, PLUS Retail

Sebastiaan Berkvens
Sr. Global eRetail & Retail Media Manager, HEINEKEN

Marlies Mols
Head of Culture, Entertainment, Media, & Digital Northern Europe, Diageo

Overview:
Explore how leading brands and platforms are leveraging retail media to drive measurable business outcomes across the full shopper journey.
Uncover best practices for effective retailer collaboration, data sharing, and creative optimization to maximize campaign performance.
Learn how to unlock untapped value through smarter investment strategies, tech integration, and omnichannel activation in a rapidly evolving landscape.
2:35 PM - 3:00 PM
Networking Coffee Break
3:00 PM - 3:25 PM
Unlocking Off-Season Growth Through an Omnichannel Approach
Jelmer Yde Bergsma
Sr. Commercial Manager Starbucks, Arla Foods

Thomas Woerdenbag
eCommerce Manager Qcom & New Channels, Arla Foods

Overview:
Learn how to identify and overcome the key barriers preventing consistent shopper engagement during off-season periods.
Discover how a unified omnichannel strategy can sustain visibility, drive demand, and maintain brand relevance year-round.
Get insights on real-world results and key learnings from brands that have successfully turned seasonal slowdowns into growth opportunities.
3:25 PM - 3:50 PM
How to Sell Ice Cream Online?
Aksel Konfino
Ice Cream Digital Commerce Director Europe & Global,
The Magnum Ice Cream Company

Overview:
Bringing the joy of ice cream to people – anytime, anywhere – through online models that seemed impossible.
Leveraging the right end-to-end model from engagement to delivery
Partnering with the right tech, media and media providers
Getting the portfolio ready fit for the channel
Building a team that thrives from experimentation and resilience
3:50 PM - 4:15 PM
Unlock Your Brand Power: Turning Brand DNA Into Sustainable Growth
Janneke van Wanrooy
Global Marketing & Sustainability Director, Cloetta
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Overview:
Learn how to decode your brand’s DNA to strengthen relevance and create boardroom-level impact
Discover the three proven growth drivers that unlock brand power and scale your reach
Get insights on activating brand power to drive sustainable, long-term commercial growth
4:15 PM - 4:25 PM
Chairperson's Event Summary and Closing Remarks
Tom Zegers
Group Head of Digital Commerce & Activation, Coca-Cola Europacific Partners

4:25 PM - 4:30 PM
My Digital Shelf Thank you and Closing remarks
Sarah Kingham
Director, My Digital Shelf
4:30 PM – 5:30 PM
Networking Drinks Reception