Agenda

Explore the Agenda: Insightful. Actionable. Forward-Thinking.

What you’ll learn

Dive into a day of thought leadership, strategic discussions, and case studies from omnichannel activation and shopper insights across the FMCG and Retail landscape.

Shopper, Category & Sales enthusiasts

Omnichannel Path-To-Purchase

Shopper Insights & Personalisation

Loyalty, Category & Retailer Engagement

Business Performance and Sales Analytics

Data, Analytics & AI for Commercial Growth

Shopper Marketing Activation & Measurement

Category & Brand Management

eCommerce, Digital & Omni enthusiasts

Digital Transformation

RGM & Digital Shelf Strategy

Emerging Tech in eCommerce

Omnichannel Commerce Growth Strategy

Direct-to-Consumer & On-Demand Channels

Activating Retail Media Networks in the Region

eCommerce Retailer Engagement & Collaboration

Our 2025 Agenda was as follows:

8:00 AM – 9:00 AM

Networking Breakfast Reception

9:00 AM – 9:05 AM

My Digital Shelf Welcome Speech

Sarah Kingham

Director, My Digital Shelf

9:05 AM - 9:15 AM

Chairperson's Introduction and Event Overview

Tom Zegers

Group Head of Digital Commerce & Activation, Coca-Cola Europacific Partners

9:15 AM - 9:40 AM

Growth Powered by Just Eat Takeaway

Laure Mendes

Global Category Lead for Grocery, Just Eat Takeaway.com

Overview:

  • Learn how strategic partnerships with Just Eat Takeaway unlock last-mile delivery, enhance brand visibility, and drive rapid growth.

  • Discover how the JET+ Loyalty program delivers mutual value for consumers and partners through engagement and retention.

  • Get insights on a real-world retail media case study demonstrating measurable ROI through targeted, personalized campaigns.

9:40 AM - 10:05 AM

Outsmart, Don’t Outspend: How Challenger Brands Win in Mature Markets

Christa de Wal

Director of Marketing, Holland & Barrett Benelux

Overview:

  • Learn how Holland & Barrett transformed from 15% to 93% brand awareness through strategic creativity and precision marketing.

  • Connect authentically with consumers.

  • Discover how challenger brands can outthink—not outspend—competitors by focusing on authenticity, relevance, and emotional connection.

  • Get insights on how to grow market share in mature categories by leveraging agility, data-driven decisions, and bold storytelling.

10:05 AM - 10:30 AM

From Search to Shopping Assistants: How Generative Engines Are Redefining Brand Visibility

Gael Peigné

VP Product strategy, Shalion

Overview:

  • Understand how generative engines are transforming the customer journey from search to purchase.

  • Learn about the different types of shopping engines and their evolving roles.

  • Explore what marketers and brands must do to stay visible and capture opportunities in AI-driven environments.

  • Examine how generative engines could disrupt the Digital Shelf and Retail Media ecosystems.

10:30 AM - 10:55 AM

Networking Coffee Break

10:55 AM - 11:20 AM

Shopper Journey Mystery: Decoding How Shoppers Choose Brands

Ufuk Değirmenci

Global Trade Marketing Director, Reckitt

Overview:

  • Learn how to uncover the hidden triggers and subconscious barriers that shape shopper decisions across channels.

  • Discover why certain brands break through the clutter to become a shopper’s top choice at the moment of purchase.

  • Get insights on how to build influence along the entire journey—from awareness to conversion—to ensure your brand is “the one” selected.

11:20 AM - 11:45 AM

Brewed to Perfection: The Revolutionary Coffee Machine Launch at Bol!

Han Xiang Chen

Brand Activation Specialist NESCAFÉ Dolce Gusto, Nestle

Suzanne van Welie

Retail Media Consultant FMCG, Bol.com

Overview:

  • Learn how Bol introduced the NEO Coffee Machine to deliver a fully personalized coffee experience tailored to every consumer’s taste.

  • Discover how integrating Bol’s Retail Media into the broader media mix powered a full-funnel launch strategy that drove awareness and conversion.

  • Get insights on how bespoke creative collaborations with Burobol elevated brand storytelling and amplified the campaign’s impact

11:45 AM - 12:10 PM

Welcome to the Switcher Economy: Where Price Trumps Preference, and Loyalty Is Up for Grabs

Mario Invernizzi

EVP Sales EMEA & APAC, Snipp

Overview:

  • Learn how rising deal-seeking behaviour is fueling brand switching and reshaping traditional loyalty dynamics.

  • Discover how strategic promotions and incentives can drive trial, repeat purchase, and valuable shopper data capture.

  • Get a practical playbook for designing smarter, data-led promotions that build loyalty while driving measurable growth.

12:10 PM - 12:35 PM

The Conversion Equation: Turning Culture and Capability into Connected Commerce

Natalie James

Head of eCommerce Europe, Brown-Forman

Overview:

  • Learn how to break down internal silos and align marketing, category, and commercial teams around a unified connected commerce vision.

  • Discover how leadership buy-in and cross-functional collaboration create the foundation for long-term digital transformation and growth.

  • Get insights on embedding eCategory Management and omnichannel planning into Joint Business Plans to drive consistent execution and measurable results.

​12:35 PM - 1:35 PM

Networking Lunch Break

1:35 PM - 2:00 PM

Your Next Customer Is an Algorithm: Winning in the Agentic AI Era

Emily Dubnicka

Director, Professional Services, Stackline

Overview:

  • Learn how the retail landscape is shifting as AI agents increasingly shop, filter, and purchase on behalf of consumers.

  • Discover the roles of retailer, consumer, and brand agents—and how each redefines product discovery and buying journeys.

  • Consumer Expectations: Shoppers want agents to save time, secure better deals, and deliver personalised recommendations while upholding quality, price, and values.

  • Understand why brands must optimise for Agent Experience (AEO) through rich content, scaled personalisation, and agent-to-agent communication.

  • Explore how retail media strategies must evolve as AI agents bypass traditional advertising and go straight to product-level interactions.

2:00 PM - 2:35 PM

Winning in Retail Media: What Works, What’s Next, and How to Scale It

Panel Moderator

Tom Zegers

Group Head of Digital Commerce & Activation, Coca-Cola Europacific Partners

Armand Hughan

Media Adviseur Jumbo Retail Media, Jumbo Supermarket

Floris Slaghek

Adviseur Retail Media, PLUS Retail

Sebastiaan Berkvens

Sr. Global eRetail & Retail Media Manager, HEINEKEN

Marlies Mols

Head of Culture, Entertainment, Media, & Digital Northern Europe, Diageo

Overview:

  • Explore how leading brands and platforms are leveraging retail media to drive measurable business outcomes across the full shopper journey.

  • Uncover best practices for effective retailer collaboration, data sharing, and creative optimization to maximize campaign performance.

  • Learn how to unlock untapped value through smarter investment strategies, tech integration, and omnichannel activation in a rapidly evolving landscape.

2:35 PM - 3:00 PM

Networking Coffee Break

3:00 PM - 3:25 PM

Unlocking Off-Season Growth Through an Omnichannel Approach

Jelmer Yde Bergsma

Sr. Commercial Manager Starbucks, Arla Foods

Thomas Woerdenbag

eCommerce Manager Qcom & New Channels, Arla Foods

Overview:

  • Learn how to identify and overcome the key barriers preventing consistent shopper engagement during off-season periods.

  • Discover how a unified omnichannel strategy can sustain visibility, drive demand, and maintain brand relevance year-round.

  • Get insights on real-world results and key learnings from brands that have successfully turned seasonal slowdowns into growth opportunities.

3:25 PM - 3:50 PM

How to Sell Ice Cream Online?

Aksel Konfino

Ice Cream Digital Commerce Director Europe & Global,
The Magnum Ice Cream Company

Overview:

  • Bringing the joy of ice cream to people – anytime, anywhere – through online models that seemed impossible.

  • Leveraging the right end-to-end model from engagement to delivery

  • Partnering with the right tech, media and media providers

  • Getting the portfolio ready fit for the channel

  • Building a team that thrives from experimentation and resilience

3:50 PM - 4:15 PM

Unlock Your Brand Power: Turning Brand DNA Into Sustainable Growth

Janneke van Wanrooy

Global Marketing & Sustainability Director, Cloetta

Overview:

  • Learn how to decode your brand’s DNA to strengthen relevance and create boardroom-level impact

  • Discover the three proven growth drivers that unlock brand power and scale your reach

  • Get insights on activating brand power to drive sustainable, long-term commercial growth

4:15 PM - 4:25 PM

Chairperson's Event Summary and Closing Remarks

Tom Zegers

Group Head of Digital Commerce & Activation, Coca-Cola Europacific Partners

4:25 PM - 4:30 PM

My Digital Shelf Thank you and Closing remarks

Sarah Kingham

Director, My Digital Shelf

4:30 PM – 5:30 PM

Networking Drinks Reception

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